Guarantee & Returns

90-Day No-Chip Guarantee — Ceramic Mug Only

• This guarantee applies exclusively to the ceramic mug included in your bundle.
• If your ceramic mug chips within 90 days of purchase, toss it in the trash and we will issue a full refund — no questions asked.
• We will respond within 2 business days with instructions for your preferred resolution, whether a refund or replacement.
• This guarantee does not cover travel mugs, coasters, coffee, or any other items.
• To claim your guarantee, contact us at: lookuplokdowndrinkware@gmail.com.

30-Day Satisfaction Guarantee — Travel Mug, Coasters & Coffee

• If any travel mug, coaster, or coffee product is defective or not to your satisfaction, you may request a replacement or refund within 30 days of receiving your order.
• We will respond within 2 business days with instructions for your preferred resolution, whether a refund or replacement.
• This guarantee does not apply after 30 days from delivery.
• To claim a replacement or refund, contact us at: lookuplokdowndrinkware@gmail.com.