Privacy Policy

Effective Date: 09/14/2025

1. Data We Collect

We collect information to improve our services, process orders, and communicate with customers. This may include:

• Google Analytics: Tracks usage data such as IP address, browser type, and pages visited. Aggregated data only; not personally identifying. Learn more.
• Facebook Pixel: Tracks website behavior for ad measurement and targeting. Learn more.
• Facebook Messenger: May collect your Messenger ID, conversation history, and interactions if you communicate or receive marketing messages via Messenger. Learn more.
• Order Information: Name, email, billing/shipping address, phone number, and payment information to fulfill purchases.
• Cookies & Tracking: May store preferences, shopping cart contents, and browsing behavior to improve your experience.

2. How We Use Data

• To process orders and payments.
• To ship products and provide customer support.
• To analyze website traffic and improve user experience.
• To measure advertising performance on Facebook and Google.
• To send promotional messages via Messenger, email, or other channels if you opt in.
• To prevent fraud and ensure the security of our website.

3. Opting Out

You can opt out of tracking and marketing communications at any time using the following methods:

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on.
• Facebook Ads: Manage preferences at Facebook Ad Preferences.
• Facebook Messenger: Block or unsubscribe via Messenger settings to stop receiving messages.
• Cookies: Disable cookies in your browser settings or use browser privacy features to limit tracking.
• Email Marketing: Click the “unsubscribe” link in any marketing email we send.

4. Data Sharing & Security

• We do not sell personal information to third parties.
• We may share limited data with service providers (e.g., shipping carriers, payment processors) to fulfill orders.
• We implement reasonable administrative, technical, and physical measures to protect personal information.

5. Your Rights (US Customers)

• Access: Request a copy of personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
• Opt-out of marketing communications as described above.

6. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.

8. Contact Us

Questions or concerns about this Privacy Policy? Email us at privacy@lookuplookdown.com.